In today’s world of instant digital access, customer expectations of service have never been higher. How you handle their claim is the defining moment in your relationship with your customer. In many ways, processing a claim efficiently and fairly is the fulfillment of a promise – a promise that, when you need them most, the insurer will deliver on their commitments with a minimum of fuss and as little stress as possible.
However, for Life and General insurers, delivering on this promise while providing the level of service today’s customers expect can pose a very real challenge, as outdated claims systems and practices conspire to disappoint, and not delight, policyholders.
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Join us for this one day seminar where experts will discuss ways to exceed your customers’ expectations throughout their claim experience, creating advocates for your business, enhancing your reputation and building brand value, including:
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